Frequently Asked Questions
With a standard annual subscription you can have your program installed on up to three computers.
Accountants whose clients use any of our Cashbook programs for their accounts management are entitled to a copy of the program, technical support and software upgrades, at no cost.
Contact Practical Systems on 1800 624 688 so we can help set you up.
Practical Systems software is generally designed for use within the Windows operating system, except for Windows RT.
Practical Systems has one application specifically for mobile devices, called Stockhand. This is compatible with Android and iOS operating systems.
Practical Systems software is generally designed for use within the Windows operating system, except for Windows RT.
We do know that some clients have successfully run our software on a Mac computer using windows emulation software however, Practical Systems cannot guarantee performance, or provide technical support for our software being used in such a configuration.
To find the version of the program that is operating on your device, open the program, go to the Menu bar at the top of the screen, select the Help menu and select ‘About’ from the drop down options.
This will show the version of the program running on your device.
Your Client ID is either a five digit number starting with a zero OR a string of five letters.
To find your Client ID, open the program, go to the Menu bar at the top of the screen, select the File menu and select ‘Registration’ from the drop down options.
This will show the Client ID against which this version of the program is registered.
Practical Systems programs are provided on an annual subscription basis. Included in your subscription is:
- The software program to which you have subscribed – of course functions and features differ from program to program.
- Support via telephone or email from our Customer Service & Support Team during normal business hours (Monday to Friday, 8:30am to 5:30pm)
- Regular, usually twice per year, program updates to maintain latest functionality
- Access to the secure PS Data Warehouse for off-site data storage
- Access to the online help system PS Knowledge Base
All of current versions of Practical Systems software are compatible with Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10.
Versions of software that released prior to 2010 will not work on Windows 7, Windows 8 or Windows 10 operating systems.
The PS Data Warehouse offers a secure location away from your site to store your data so that you are protected from the loss of your data. The PS Data Warehouse is included in your Practical Systems software subscription. To access the PS Data Warehouse you must have internet access.
No matter how careful you may be there are a number of ways in which you might suffer data loss, through technical malfunction, theft or physical damage. Sometimes problems with data may also only be discovered at a later moment when the data is needed immediately.
The Practical Systems Data Warehouse provides a controlled-access, web-based, off-site storage option for data backups. The Data Warehouse is provided as an additional storage location option when undertaking a routine back-up of data.
For more information on PS Data Warehouse, contact us on 1800 624 688 or support@practicalsystems.com.au.
The PS automated Bank Feed provides the capability to import transactions directly from your bank(s) into PS Cashbook thereby eliminating manual entry of transactions and the possibility of transcription errors. The PS automated Bank Feed is included in your Practical Systems software subscription. To access the PS automated Bank Feed you must have internet access.
You can initiate an automated Bank Feed by opening your Cashbook program, going to the Menu bar at the top of the screen, clicking on the Setup tab and then selecting ‘Bank Feed’ from the drop down menu options. This allows you to select from the list of banks for which Bank Feed is available and for as many transactional accounts as you wish.
The benefits offered by an automated Bank feed include:
- Save time by reducing manual entry of transactions
- Increase accuracy of data entered
- Up-to-date cash flow status
For more information on PS automated Bank Feed, contact us on 1800 624 688 or support@practicalsystems.com.au.
Customers who have chosen to allow their Practical Cover support package to lapse have the option to pay for technical assistance on an as-needed basis.
Each support inquiry is charged at $165 per hour or part thereof.
Practical Systems has previously sold software on an outright purchase basis, known as Practical Cover. However, technological change to hardware and operating system updates can mean older versions of software become unstable.
Practical Systems cannot support old versions of software that have not been updated.
A Practical Cover support package provides you all the benefits of subscription at a discounted price. This includes:
- Regular, usually twice per year, program upgrades
- Phone and email access to our Service & Support team during business hours
- Access to our secure off-site data storage, the PS Data Warehouse.
- Access to our online support tool, the PS Knowledge Base.
If you require assistance and you have allowed your Practical Cover to lapse, you have two options:
- You have the option to pay for technical assistance from our Service & Support team on as-needed basis. This is billed at $165 per hour or part thereof.
- Subscribe to an updated version of your program. For more information on current pricing of your program, contact us on 1800 624 688 or sales@practicalsystems.com.au.
The set-up of a new computer includes a number of steps to ensure all your programs and devices continue to operate as expected.
There are a number of defined steps to ensure that your Practical Systems program continues to provide you the benefits you are used to. These steps differ slightly depending on the program you are using.
To obtain instructions on setting up a new computer with your Practical Systems program, please follow these links: