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Practical Systems is proud of the power of our programs but it is also good to know that if you need it, there is someone there to help, just in case.

Our Support team exists to help you with your questions so, please contact us via toll-free phone on 1800 624 688 or via email to

Our team is at their phones between 8:30 am and 5:30 pm AEDT, Monday to Friday. If you would like to contact us outside those hours, you can leave a voicemail at the 1800 number or use the email address above.

If you’d like to test out whether we have already published a solution for your query, you could try clicking through the relevant product in our online Knowledge Base.

Our aim is to try and resolve your query within 24 hours. Sometimes problems can be a little more difficult and may involve something going wrong with the program or an issue with your data that we need to iron out.  On these occasions we may need to get some additional technical support which means we will have to work on your problem and get back to you over a couple of days.

Recent changes to our Support team

Additionally, at this time, responding to the current COVID-19 situation and various government directives, Practical Systems has had to rapidly put in place new working arrangements for our Support function. We are getting used to these new arrangements and while we are trying to keep up a high standard of responsiveness and support for you, I’m sure that there may be times when it takes longer for us to get back to you than you expect. We’d like to apologise for that in advance.

We do understand that your query is important and we’ll try to resolve it as soon as we possibly can. In the meantime, we highly appreciate your support and patience with us as we adjust to our new circumstances.